Terms of service.
Terms and Service
Effective Date: 7/1/24
Introduction
Welcome to Dynasty Glass ("we", "our", "us"). By using our website, dynastyglass.ca, and our services, you agree to comply with and be bound by the following Terms and Service. Please read these terms carefully before using our website or services. If you do not agree with these terms, please do not use our website or services.
1. General Terms:
Dynasty Glass is a locally owned and operated auto glass shop located in Langley, BC. All services and sales are provided in accordance with Canadian consumer laws. By using our services or purchasing through our online store, you agree to abide by these Terms of Service and any updates that may be posted periodically.
2. Services
Dynasty Glass provides auto glass repair and replacement services in Langley, BC. Our services include windshield repair, windshield replacement, side window replacement, and other related auto glass services.
3. Use of Website
a. Content: The content on our website is for general information purposes only. We reserve the right to modify or remove content without prior notice.
b. User Conduct: You agree not to use our website for any unlawful purpose or to engage in any activity that disrupts the operation of the website.
4. Booking and Payment
a. Booking: All bookings for services must be made through our website or by contacting us directly.
b. Payment: Payment for services is due at the time of service unless otherwise agreed upon. We accept various forms of payment as specified on our website.
c. Deductibles: Any applicable deductibles must be paid by the customer at the time of service. We are not responsible for covering deductible costs.
5. Rock Chip Repairs
While we make every effort to repair rock chips effectively, we cannot guarantee that the damage will not worsen or that the glass will not break. We are not responsible for any further damage to the glass after the repair.
6. Limitation of Liability
a. Service Limitation: While we strive to provide high-quality services, we cannot guarantee that all issues will be resolved to your satisfaction. Our liability is limited to the extent permitted by law.
b. Website Liability: We are not responsible for any damages arising from the use of our website or the inability to access our website.
7. Intellectual Property
All content on our website, including text, images, and logos, is the property of Dynasty Glass or its licensors and is protected by intellectual property laws. You may not use or reproduce any content without our prior written consent.
8. Changes to Terms
We reserve the right to update or modify these Terms and Service at any time. Any changes will be posted on this page, and your continued use of our website or services after such changes constitutes your acceptance of the revised terms.
9. Promotional Terms & Conditions:
Promotional offers, discounts, or gift incentives are valid for private-pay windshield replacements and repairs only. These promotions do not apply to ICBC or other insurance-related claims. Dynasty Glass reserves the right to verify claim type and adjust pricing accordingly. Offers are subject to change without notice.
10. Merchandise & Apparel:
All Dynasty Apparel and merchandise sales are final unless defective or damaged upon delivery.
Exchanges may be offered for sizing issues at our discretion and subject to inventory availability.
Shipping times and costs are calculated at checkout.
11. Privacy & Data
We value your privacy. Customer information such as names, phone numbers, and email addresses are collected solely for booking, communication, or promotional purposes (when consent is given).
Dynasty Glass does not sell, rent, or share personal data with third parties.
12. Warranty Policy
At Dynasty Glass, we stand behind the quality of every windshield replacement we perform. All glass repairs and replacements completed by our technicians are backed by our Seal Integrity Warranty.
What’s Covered:
If you’ve had your windshield replaced at Dynasty Glass, your installation is covered under warranty for any issues related to. This means that if your windshield develops a leak, wind noise, or similar concern caused by improper sealing or installation, we will repair it at no cost to you.
What’s Not Covered:
This warranty does not cover:
New rock chips, cracks, or damage caused after installation.
Leaks or issues caused by rust, body damage, or structural problems on the vehicle.
Glass defects (covered by the manufacturer’s warranty).
How to Make a Warranty Claim
If you experience a concern with your windshield replacement, please contact us directly at 604 396 2150 or email info.dynastyglass@gmail.com. We’ll schedule an inspection to confirm the issue and repair it promptly if it falls under warranty.
Duration:
All ICBC seal and workmanship warranties remain valid for as long as you own the vehicle.
13. Zero Tolerance Policy
Violence, threats, or intimidation will result in immediate removal from the premises and may be reported to authorities.
Swearing, offensive gestures, or behavior deemed disruptive or harmful will not be tolerated.
14. Contact Us
If you have any questions or concerns about these Terms and Service, please contact us at:
Dynasty Glass
#9-27250 58th Crescent
Langley, BC
Phone: 604 396 - 2150
Email: info.dynastyglass@gmail.com